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Artificial Intelligence and Security: What You Should Know

Next-generation AI products learn proactively and identify changes in the networks, users, and databases using "data drift" to adapt to specific threats as they evolve. In March 2019, Norsk Hydro, a Norwegian renewable energy and aluminum manufacturing company, faced a ransomware attack. Rather than paying the ransom, a cybersecurity team used artificial intelligence to identify the…

Why AI Customer Journeys Need More Friction

Friction isn’t always a bad thing, especially when companies are looking for responsible ways to use AI. The trick is learning to differentiate good friction from bad, and to understand when and where adding good friction to your customer journey can give customers the agency and autonomy to improve choice, rather than automating the humans…

Feedback Can Improve Employee Performance-but the Source Is Just as Important as the Advice Accurate

Accurate, relevant, specific feedback improved performance by over 12 percent, at least until those employees were told the feedback was generated through A.I. Imagine you run into Warren Buffett. He gives you a stock tip. You listen--he's the Oracle. Now imagine that the older gentleman bagging groceries gives you a stock tip. You probably don't listen. But…

Researchers Use Artificial Intelligence to Determine Extent of Damage in Kidney Disease

"Researchers from Boston University School of Medicine (BUSM) have developed a novel artificial intelligence (AI) tool to predict the grade of interstitial fibrosis and tubular atrophy (IFTA), a known structural correlate of progressive and chronic kidney disease." Researchers from Boston University School of Medicine (BUSM) have developed a novel artificial intelligence (AI) tool to predict…

A Company Applies Artificial Intelligence and Machine Learning to Simplify Expense Auditing

"Planned to launch in the third quarter of 2021, Verify can evaluate 100% of a company’s expense reports and identifies anomalies, allowing company auditors to focus only on potential problems, increasing efficiency and allowing them to take steps to correct out-of-policy behaviors." The pandemic has brought about significant changes in employee spend and expense behavior.…

India sees surge in AI-enabled automated customer service agents

"Automated customer service agents became the top Artificial Intelligence (AI) use case for the Indian organisations in 2020 as the Covid-19 pandemic kept millions at home and face-to-face interactions diminished across industries, according to a new report." Automated customer service agents became the top Artificial Intelligence (AI) use case for the Indian organisations in 2020…

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